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Complaints and Questions

Complaints and Questions

 

Complaints Procedure

In case of a complaint about our services or products, we ask you to inform us as soon as possible through Tel : +31 (0)648450378 or Email: shaun@lionsheadbrewing.com. Send us photos and information that is necessary to solve the problem. Think e.g. of photographs of damaged shipments and / or products. Deliver the “proof” quickly and clearly, the sooner the problem can be resolved..

How to report your complaint and how it is handled:

  • Submit the report to Shaun: Tel : +31 (0)648450378 of Email: shaun@lionsheadbrewing.com
  • You will receive a ticket number with which you can track the report.
  • We will try to solve your complaint as quickly as possible .
    Normally we will resolve your complaint within 1 working days.
  • Are you not satisfied with the offered solution? Send your complaint as complete as possible by letter or e-mail.
  • We look into the complaint again and try to offer an alternative solution – if possible.

 

Questions and Remarks

If you have any questions or comments about your order or the functioning of your product, please contact our Shaun, Tel : +31 (0)648450378 of Email: shaun@lionsheadbrewing.com

You will receive a ticket number with which your question or remark can be followed. We are pleased to help you!.

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